Frequently Asked Questions (FAQ) – SunKitshop
Welcome to SunKitshop! Below, we’ve answered common questions about ordering Solar Panel Kits and Battery Storage Systems from us. If you don’t find what you’re looking for, feel free to contact us at info@sunkitshop.com or +1 (380) 231-4312.
Ordering and Products
What products do you sell?
We offer Solar Panel Kits and Battery Storage Systems designed to meet your renewable energy needs. Check our website for the latest product details and availability.
How do I place an order?
Can I change or cancel my order?
Yes, you can cancel your order at no charge before it ships. Contact us ASAP at info@sunkitshop.com or +1 (380) 231-4312. If it’s already shipped, it’ll fall under our return process.
What if a product is out of stock?
Availability may change without notice. If an item is unavailable, we may decline your order and notify you. We also reserve the right to limit quantities based on stock.
Payment
What payment methods do you accept?
We accept only bank wire transfers. Full payment is required when you place your order, and we’ll send you the bank details via email after checkout.
When will my payment be processed?
Your payment is verified once the wire transfer reaches our account. This depends on your bank, but order processing begins within 2-5 business days after we receive it.
What if my payment fails or is delayed?
We’ll email you if there’s an issue with your wire transfer. Please check with your bank to resolve it quickly, as we won’t ship until payment clears.
Shipping
. Where do you ship?
We ship only within the United States. International shipping is not available at this time.
How long does shipping take?
Orders are processed in 2-5 business days after payment clears, and delivery typically takes 5-10 business days, depending on your location.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. If you don’t get it within 5 business days of shipment, contact us at info@sunkitshop.com.
What if my shipping address is wrong?
You’re responsible for providing an accurate address. We’re not liable for delays or failed deliveries due to incorrect information. Double-check before submitting your order!
Returns and Refunds
Can I return my purchase?
Yes, you can return unused, uninstalled products in their original packaging within 14 days of receipt. Custom orders or installed items aren’t returnable unless defective. Contact us at info@sunkitshop.com within 7 days of delivery to start the process.
What if my item arrives damaged or defective?
Notify us within 7 days of delivery with photos or details at info@sunkitshop.com or +1 (380) 231-4312. We’ll replace it or refund you at no cost, including shipping.
How long does it take to get a refund?
Refunds are processed within 7 business days after we receive and approve your return. It’ll go back to your bank account via wire transfer, but it may take 3-10 extra business days to appear, depending on your bank.
Who pays for return shipping?
You cover return shipping costs for change-of-mind returns. If the return is due to damage, defects, or our error, we’ll pay for it.
Sales Tax
Do you charge sales tax?
Yes, we collect sales tax based on your shipping address, as required by state and local laws. The amount is shown at checkout.
Can I get a sales tax exemption?
If you’re eligible (e.g., a tax-exempt organization), contact us before ordering at info@sunkitshop.com with your exemption documentation. We’ll verify it and adjust your order accordingly.
Privacy and Security
What information do you collect?
We collect your name, contact details (email, phone, address), and bank wire transfer info for orders. We may also gather browsing data (e.g., IP address) via cookies to improve our site. See our Privacy Policy for details.
How do you protect my data?
We use secure, encrypted email channels for payment instructions and don’t store sensitive financial info on our site. While we take strong precautions, no online system is 100% secure.
Can I opt out of emails?
Yes, unsubscribe from marketing emails using the link in any message or contact us directly at info@sunkitshop.com.
General
Who can use your website?
You must be 18 or older to use our Website or make purchases, per our Terms of Service.
What if I have a problem with my order?
Reach out to us at info@sunkitshop.com or +1 (380) 231-4312. We’re here to help with any issues, from ordering to returns.
Do your policies ever change?
Yes, we may update our policies (e.g., Terms of Service, Privacy Policy) as needed. Changes are posted on our Website with an updated “Effective Date” (currently March 20, 2025). Check back periodically!
What laws govern your services?
Our policies are governed by Arizona and U.S. law. Any disputes will be handled in Arizona courts.
