Privacy Policy

At SunKitshop, we value your privacy and are dedicated to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you visit our website, purchase our Solar Panel Kits and Battery Storage Systems, or interact with our services. By using our site, you agree to the terms described in this policy.

1. Information We Collect

1.1 Personal Information

We collect the following details when you engage with us:

• Name, email address, phone number, and shipping address when you place an order or contact us.
• Bank account details (e.g., account holder name) provided for wire transfer payments.

This information is collected when you:

• Purchase a product.
• Contact our customer support via email or phone.
• Sign up for newsletters (optional).

1.2 Automatically Collected Data

When you visit our website, we may automatically collect:

• Your IP address, browser type, device information, and browsing behavior (e.g., pages visited).
• This data helps us improve our website and services. We may use cookies or similar technologies to gather this information, which you can control via your browser settings.

2. How We Use Your Information

We use your data for the following purposes:

• Process Orders: To confirm your order, process bank wire transfer payments, and ship your products.
• Provide Support: To respond to inquiries, troubleshoot issues, and assist with returns or refunds.
• Enhance User Experience: To optimize our website, fix technical problems, and analyze usage trends.
• Marketing Communications: If you opt in, we may send you updates, promotions, or newsletters. You can unsubscribe at any time via a link in the email or by contacting us.
• Legal Compliance: To fulfill legal obligations or respond to lawful requests from authorities.

3. Sharing Your Information

We share your data only in these specific cases:

• Third-Party Service Providers: With trusted partners (e.g., shipping companies or banks) who assist with order fulfillment or payment processing. These partners are contractually obligated to protect your data and use it only for the services they provide us.
• Business Transfers: If SunKitshop is involved in a merger, acquisition, or sale, your data may be transferred as part of our business assets.
• Legal Compliance: To comply with legal requirements, such as court orders or government inquiries.

4. Data Security

We implement industry-standard measures to protect your personal information from unauthorized access, misuse, or disclosure. Since we accept only bank wire transfers, payment details are not processed or stored on our website. Communications containing sensitive information (e.g., bank details) are sent via secure, encrypted email channels. While we take all reasonable precautions, no online transmission is 100% secure, and we cannot guarantee absolute protection.

5. Your Data Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Update or fix any inaccurate details.
• Deletion: Ask us to delete your data, subject to any legal retention obligations (e.g., order records).
• Opt-Out of Marketing: Stop receiving promotional emails by unsubscribing via the link in our emails or contacting us directly.

To exercise these rights, please contact us using the details below.

6. Cookies and Tracking Technologies

We may use cookies or similar tools to enhance your experience, track website usage, and improve functionality. These technologies help us understand how visitors interact with our site. You can manage or disable cookies through your browser settings, though this may affect some website features.

7. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted here with an updated “Effective Date.” We encourage you to review this policy periodically.

8. Contact Us

For questions, concerns, or to exercise your data rights, please reach out to us:

SunKitshop
Address: 5420 W Rowel Rd., Phoenix, AZ 85083
Email: info@sunkitshop.com
Phone: +1 (380) 231-4312