Returns, Refunds, and Cancellation Policy

At SunKitshop, we are committed to your satisfaction and aim to provide a seamless experience with every purchase of our Solar Panel Kits and Battery Storage Systems. Our clear and fair returns, refunds, and cancellation policy is designed to give you peace of mind.

Cancellation Policy

You may cancel your order at no charge if it has not yet been shipped. If your order has already been dispatched, it will be subject to our return policy outlined below. To cancel an order, please contact us as soon as possible at info@sunkitshop.com or call +1 (380) 231-4312. We’ll work quickly to assist you.

Returns

We gladly accept returns under the following conditions:

  • Return Window: Returns must be initiated within 14 days of receiving your Solar Panel Kit or Battery Storage System. This window ensures you have sufficient time to evaluate your purchase.
  • Condition of Returned Items: Products must be returned in their original condition—unused, uninstalled, unmodified, and free of damage, with all original packaging, manuals, and components included.
  • Return Shipping: Customers are responsible for return shipping costs unless the product was delivered damaged, defective, or incorrect. In such cases, SunKitshop will cover the return shipping expenses.

To start a return, contact us at info@sunkitshop.com or +1 (380) 231-4312. We’ll provide detailed instructions and, if applicable, a prepaid return shipping label. Please send returns to:

SunKitshop
5420 W Rowel Rd.
Phoenix, AZ 85083

Refunds

We process refunds with the following guidelines:

  • Refund Request: Refunds must be requested within 30 days of receiving your product, giving you ample time to assess your purchase and initiate a return if needed.
  • Inspection Process: Once we receive your return, we’ll inspect the items to confirm they meet our return conditions. This process will take up to 5 business days, ensuring a prompt yet thorough review.
  • Refund Timeline: After approval, refunds will be issued to your original payment method within 7 business days. You’ll receive the full purchase price minus any shipping costs (unless the return is due to our error). Depending on your bank or payment provider, it may take an additional 3-10 business days for the refund to appear in your account.
  • Partial Refunds: If the returned product shows signs of use or missing components but is still returnable, we may issue a partial refund at our discretion.

Non-Refundable Items

The following items are not eligible for refunds, in compliance with applicable regulations:

  • Custom Orders: Solar Panel Kits or Battery Storage Systems tailored to your specific requirements.
  • Opened Software: Any software or digital licenses included with your purchase that have been activated or unsealed.
  • Mixed or Installed Items: Products that have been integrated with other systems or equipment after delivery.

Damaged, Defective, or Incorrect Items

If your Solar Panel Kit or Battery Storage System arrives damaged, defective, or isn’t what you ordered, please notify us within 7 days of delivery. Contact us immediately at info@sunkitshop.com or +1 (380) 231-4312, and provide photos or details of the issue. We’ll arrange a replacement or return at no cost to you, including all shipping expenses.

Gift Refunds

For items purchased as gifts:

  • If marked as a gift at checkout and shipped directly to the recipient, refunds will be issued as store credit to the original purchaser.
  • If shipped to the purchaser, the refund will be processed to the original payment method.

Contact Information

Have questions about your return, refund, or cancellation? We’re here to help! Reach out to us at:

Email: info@sunkitshop.com
Phone: +1 (380) 231-4312
Address: 5420 W Rowel Rd., Phoenix, AZ 85083