Shipping Policy

At SunKitshop, we strive to deliver your Solar Panel Kits and Battery Storage Systems safely and efficiently. Please review our shipping terms below to understand how we process and ship your orders.

Order Processing Time

Orders are typically processed within 2-5 business days after payment is cleared. During peak seasons or if there are inventory delays, processing may take slightly longer. If there’s a delay, we’ll notify you promptly via email at the address you provided during checkout.

Shipping Costs

Shipping costs are determined based on the weight, dimensions, and destination of your Solar Panel Kit or Battery Storage System. These costs will be clearly displayed at checkout. If additional shipping fees apply after your order is placed (e.g., due to special handling), we’ll contact you for approval before proceeding.

Domestic Shipping

We provide standard domestic shipping within the U.S. Delivery typically takes 5-10 business days, depending on your location. For specific delivery requests, please reach out to us at info@sunkitshop.com or +1 (380) 231-4312.

International Shipping

We currently do not offer international shipping. All orders are fulfilled within the United States. If you’re outside the U.S. and interested in our products, please contact us at info@sunkitshop.com to discuss potential options.

Order Tracking

Once your order ships, you’ll receive an email with a tracking number to monitor its progress. If you haven’t received tracking information within 5 business days of your shipment confirmation, please contact us at info@sunkitshop.com or +1 (380) 231-4312.

Damaged, Defective, or Incorrect Items in Transit

If your Solar Panel Kit or Battery Storage System arrives damaged, defective, or incorrect, please notify us within 7 days of delivery. Contact us at info@sunkitshop.com or +1 (380) 231-4312 with photos or details of the issue. We’ll arrange a replacement or return at no cost to you, including all shipping expenses, as outlined in our Returns and Refunds Policy.

Cancellations

You may cancel your order at no charge if it has not yet been shipped. If the order has already been dispatched, cancellations will be handled through our Returns and Refunds Policy. To cancel, contact us immediately at info@sunkitshop.com or +1 (380) 231-4312.

Return Shipping

For returns due to a change of mind, customers are responsible for return shipping costs. Returns must be initiated within 14 days of receiving your product and sent to:

SunKitshop
5420 W Rowel Rd.
Phoenix, AZ 85083

If the return is due to damage, defects, or an error on our part, SunKitshop will cover the return shipping costs. See our Returns and Refunds Policy for full details.

Customer Support

For questions or assistance with your order or shipping, our team is here to help:

Email: info@sunkitshop.com
Phone: +1 (380) 231-4312
Address: 5420 W Rowel Rd., Phoenix, AZ 85083